Checkout
Pay for an assessment at launch using your wallet or a payment gateway, and what happens on expiry or cancellation.
Checkout
When you submit an assessment for payment, the platform creates a checkout based on the number of candidates. You can pay from your wallet if it has enough credits, or directly with a payment gateway.
Cost
The amount is the number of candidates multiplied by the per-candidate price. The wizard shows an estimate before you pay and applies wallet credits automatically where possible.
Choosing how to pay
At checkout you can:
- Pay from your wallet if it covers the seats.
- Pay the full amount by card if you prefer not to use credits.
- Use a mix, where credits cover part and the remainder is charged to a gateway.
Gateway selection
The available gateway is chosen by your region, derived from the assessment timezone:
| Region | Gateways shown |
|---|---|
India (IN) | Razorpay (UPI, cards, net banking) |
| All other regions | Stripe (cards, Apple Pay, Google Pay) |
You do not pick a gateway manually; the platform selects the right one so candidates and recruiters get a familiar, localized payment experience.
See Pricing for the full regional mapping.
Tax details
At checkout you are asked for the details the correct tax depends on. You state a location and an optional tax identifier; the platform determines the tax. The questions differ by region:
| Region | What you provide | Why |
|---|---|---|
India (IN) | Place of supply (state), optional GSTIN | The state decides how GST splits (CGST + SGST versus IGST). A GSTIN lets you claim input tax credit. |
| Everywhere else | Billing country (required), optional postal code and VAT / GST number | The country determines the tax. A registered VAT / GST number lets a B2B supply be reverse-charged instead. |
Only what you fill in is used — leaving an optional field blank simply omits it.
Activation
After payment succeeds, the assessment becomes Active and you can send invitations. Activation is confirmed by a server-sent event stream during submit, with a poll fallback if the stream is interrupted.
Expiry and refunds
- If you do not complete checkout in time, the session expires and the assessment returns to a state you can delete or re-submit.
- If you cancel an assessment after payment, a refund may be applied according to your billing terms, represented in the wallet ledger as a released hold.
Troubleshooting
| Symptom | What to try |
|---|---|
| Stuck on Draft Awaiting payment | Wait a few moments. Payment confirmation can occasionally lag. If it persists for more than a few minutes, contact support with the assessment name and company. |
| Gateway declined | The gateway returns a code on screen. Try a different method (card type, wallet, or alternate gateway) and contact your bank if the decline is unexpected. |
| Want a refund | Cancel the assessment from the assessment detail page. Refunds, where applicable, appear in the ledger as released holds. |